Privacy & Policy
Effective Date
Last updated: 14/05/2025
Company
Embassy Glass Solutions (VIC) Pty Ltd
Trading As
toughenedlam
Overview
At ToughenedLam, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
What Personal Information We Collect
We may collect the following personal information:
- Full name – Email address
- Phone number
- Delivery and billing addresses
- Payment details (via secure third-party processors)
- Company name (if applicable)
- Any correspondence or feedback you provide
We do not store credit card details on our servers
How We Collect Your Information
We collect personal information directly from you when you:
- Place an order through our website
- Submit an enquiry or contact form
- Subscribe to newsletters or marketing communications
- Communicate with us via phone, email, or social media
We may also collect information automatically via cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Contact you regarding orders or enquiries
- Improve our website and services
- Send updates and marketing (if opted in)
- Comply with legal obligations
Disclosure of Personal Information
We may disclose your information to:
- Third-party providers (e.g., payment processors, couriers)
- Government authorities (if required by law)
- Our employees or contractors for service fulfilment
We never sell or rent your information.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Toughenedlam (QLD) PTY LTD will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Security of Your Information
We take reasonable steps to protect your information using secure protocols and PCI-compliant services. You are responsible for keeping your account login details confidential
Cookies and Analytics
We use cookies and analytics tools to monitor website performance and improve your experience. You can disable cookies in your browser settings.
Accessing or Correcting Your Information
You may request to access or correct your personal information by contacting us at [email protected]. We will respond within a reasonable timeframe.
Marketing Communications
You may unsubscribe from our marketing communications at any time using the ‘unsubscribe’ link or by contacting us.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website.
Contact Us
If you have any questions or concerns, contact us at
Embassy Glass Solutions (VIC) Pty Ltd