Shipping Policy
Effective Date
Last updated: 14/05/2025
Company
Embassy Glass Solutions (VIC) Pty Ltd
Trading As
toughenedlam
Overview
This Shipping Policy explains how and when custom glass products ordered through ToughenedLam are delivered. Our goal is to ensure your glass arrives in excellent condition, ready for installation or further processing.
All products are made to order and delivered Australia-wide.
Production Lead Times
Each order is manufactured to your custom specifications. Typical production times are:
All custom glass types: 35 to 45 business days
Faster lead times may be available. Please contact us at [email protected] if you require an expedited order
Delivery Options
We offer the following delivery options based on your location:
Metro Areas (Capital Cities): Direct truck delivery
Regional Areas: Local courier or freight partner
Remote or Difficult Sites: Delivery available by arrangement (may incur extra cost)
At checkout, you will be asked to provide detailed delivery instructions. If access is restricted (e.g. forklifts required, cranes, limited entry), you must notify us in advance
Delivery Conditions
- Delivery Hours: Monday to Friday during standard business hours
- Delivery Point: Kerbside or site entry unless otherwise arranged
- Unattended Sites: Delivery will not be completed unless prior written approval is provided
Once delivered, responsibility for the goods passes to you. We are not responsible for glass damaged after delivery.
Shipping Fees
Shipping to metro areas is included in the product price.
Shipping fees for regional, rural, or remote areas will be calculated at checkout based on location and order size.
Extra charges may apply for:
- Rural or remote area deliveries
- Difficult-to-access sites
- Changes to delivery once goods are in transit
Delivery Delays
We strive to meet estimated delivery dates, but delays can occur due to:
Weather or road conditions
Supplier shortages or production backlogs
Transport strikes or third-party logistics issues
We will notify you if there are any delays and work with you to find the best outcome.
Inspection on Delivery
You must inspect your goods at the time of delivery. If your glass arrives damaged or incomplete, you must:
- Note the issue on the delivery docket (if applicable)
- Take clear photographs of the problem
- Notify us within 48 hours via [email protected]
Claims made outside this time may not be accepted.
Pick-Up Option
Pick-up is available from our depots around Australia by prior arrangement. You will be notified once your order is ready for collection, along with pickup address and timing instructions.
Please ensure you bring suitable transport and protective packaging to collect custom glass products safely.
Depot Locations:
- MEL: 28-34 Paraweena Drive, Truganina VIC 3029
- SYD: 1 Amour Street, Milperra NSW 2214
- BNE: 12 Howard Smith Drive, Port of Brisbane QLD
- PER: 35 Success Way, Perth WA
Intellectual Property
All content, branding, images and website material are the property of Embassy Glass Solutions (VIC) Pty Ltd and may not be reproduced without permission.
Contact Us
For shipping queries or support, contact:
Embassy Glass Solutions (VIC) Pty Ltd